Política de envio
📦 SHIPPING POLICY – Musa do verão
1. Order Processing
All orders are processed within 1–3 business days (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
2. Shipping Rates
We offer the following shipping options:
- Free shipping on orders above €100
- Portugal: €3.99
- Europe (outside Portugal): €5.49
Shipping costs are calculated and displayed at checkout.
3. Delivery Areas
We currently ship to:
- Portugal
- European Union countries
👉 We do not currently ship outside Europe.
4. Estimated Delivery Times
Delivery times are estimates and may vary:
- Portugal: 1–3 business days
- Europe: 3–7 business days
5. Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
- Courier issues
- High demand periods
- External factors outside our control
👉 Musa do verão is not responsible for delays caused by third-party carriers.
6. Lost or Stolen Packages
We are not responsible for:
- Packages marked as delivered
- Incorrect addresses provided by the customer
If your order is lost in transit, please contact us and we will assist you in resolving the issue with the carrier.
7. Incorrect Address
If an incorrect or incomplete shipping address is provided:
- Delivery may fail
- Additional shipping fees may apply for reshipment
8. Contact
For any shipping-related questions: